Responsible Gaming at q999
q999 believes that gambling should always be an enjoyable form of entertainment — never a financial strategy or a way to escape problems. We provide every player in Bangladesh with the tools, information, and support needed to stay in control of their gaming activity at all times.
Our Commitment
Playing Responsibly Matters
At q999, responsible gaming is not a legal checkbox — it is a core part of how we operate. Every feature, policy, and tool described on this page is available to all registered players at no charge.
q999 is an internationally licensed online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. While we are proud to offer exciting cricket betting markets, live casino games, 500+ slots, and fishing titles, we are equally committed to ensuring that every q999 player engages with our platform in a safe, informed, and controlled manner.
Responsible gaming at q999 means treating every betting or gaming session as entertainment — a leisure activity with a defined budget and a set time limit, just like going to a cinema or a sporting event. When gambling stops being fun and starts feeling like an obligation, a financial lifeline, or an emotional escape, it has crossed into territory that requires attention and, if necessary, professional help.
This page explains every responsible gaming tool available on the q999 platform, how to activate each one, the signs that gambling may be becoming a problem, how to take a break when you need one, how q999 enforces its strict 21+ age policy, and where to find additional support in Bangladesh and internationally.
Important: Gambling is for entertainment only. Never gamble with money you cannot afford to lose. Never chase losses. If you feel that your gambling habits are affecting your finances, relationships, or mental health, please use the self-exclusion tool described in this page or contact q999 support immediately at [email protected].
Age Policy
Strictly 21 and Above
How q999 Enforces the 21+ Rule
Age verification at q999 is a multi-layered process. At the point of registration, every player must confirm that they are 21 years of age or older by checking a mandatory declaration. This declaration is legally binding under the terms of the q999 Player Agreement.
For players who request a withdrawal above ৳10,000 or who trigger our enhanced KYC screening, full identity verification is required. This involves submitting a scanned copy of a government-issued National ID (NID) card, passport, or driving licence, which is cross-checked against the date of birth provided at registration. Any discrepancy between the stated age and the identity document results in immediate Account suspension pending investigation.
Parents and guardians who share devices with younger family members are strongly encouraged to install parental control software to prevent underage individuals from accessing the q999 platform. If you believe an underage person has accessed q999 using your device or credentials, please contact q999 support at [email protected] immediately so the matter can be investigated without delay.
Player Protection Tools
Stay in Control with q999 Tools
Every responsible gaming tool listed below is available free of charge to all registered q999 players. Access them directly through your Account dashboard or by contacting q999 support at any time.
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, q999 will block further deposits until the period resets. Reducing a deposit limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the change activates — giving you time to reconsider.
Define the maximum amount you are comfortable losing over a set period. When your net losses reach the defined threshold in BDT, q999 will prevent you from placing additional bets or wagers until the period resets. Loss limits are ideal for players who want a firm financial boundary beyond basic deposit management.
Set a maximum session duration — from 30 minutes up to 8 hours. When your session timer expires, q999 will display a prominent reminder and, if you choose, automatically log you out. Session reminders can also be configured to pop up at regular intervals during a session, keeping you aware of how long you have been playing.
Take a short structured break of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your q999 Account remains open but all betting, gaming, and deposit functions are disabled. You can still log in to view your transaction history and request a withdrawal of any remaining balance. No marketing communications will be sent during this period.
Request a self-exclusion period of 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, your Account is fully suspended — no deposits, bets, bonuses, or logins are possible. All pending bonuses are forfeited. Any remaining balance can be withdrawn. A permanent self-exclusion cannot be reversed. Self-exclusion requests are processed within 24 hours of submission.
Set a maximum individual bet or stake amount in BDT per round, spin, or match. This tool is particularly useful for slots and live casino players who want to prevent a single session from depleting their balance rapidly. Bet limits operate independently of deposit limits and can be combined with other responsible gaming tools for layered protection.
How to Activate: All responsible gaming tools are available in the Player Protection section of your q999 Account dashboard. Alternatively, contact our 24/7 support team at [email protected] and request the tool you need — our team will activate it within one hour of your request, around the clock, every day of the year including Eid and public holidays in Bangladesh (BST, UTC+6).
Step-by-Step
How to Self-Exclude on q999
If you decide that a break from q999 is the right choice, self-exclusion is straightforward to activate. The process takes less than five minutes and comes into effect within 24 hours.
During self-exclusion: q999 will block all login attempts and suppress all marketing communications to your registered email address and phone number for the full duration of the exclusion period. All active bonuses are cancelled at the point of exclusion.
Log In to Your q999 Account
Visit q999.im and log in using your registered username and password. If you have already lost access to your Account, contact support directly at [email protected] and the team will process your self-exclusion request without requiring a login.
Navigate to Player Protection
From your Account dashboard, open the Player Protection tab. This section contains all responsible gaming tools including deposit limits, session limits, cooling-off, and self-exclusion options.
Select Self-Exclusion Duration
Choose your preferred exclusion period: 3 months, 6 months, 1 year, or permanent exclusion. For permanent exclusion, a secondary confirmation screen will ask you to confirm your decision. Permanent exclusions cannot be reversed under any circumstances.
Confirm and Submit
Review the terms of the self-exclusion displayed on screen, tick the confirmation checkbox, and press the Submit button. A confirmation email will be sent to your registered address within 30 minutes. Your Account will be suspended within 24 hours of submission.
Withdraw Any Remaining Balance
Before your Account is suspended, you may request a withdrawal of any remaining balance via bKash, Nagad, or Rocket. Withdrawals submitted during the exclusion window are processed as a priority and typically completed within the same business day for verified accounts.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually. Recognising the warning signs early makes it much easier to take corrective action before gambling causes serious harm to your finances, relationships, or wellbeing.
Reflect on Your Habits
Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to three or more, we encourage you to use the q999 self-exclusion or cooling-off tool and consider reaching out to a professional support organisation.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever borrowed money or sold possessions in order to fund your gambling activity?
Have you ever hidden the amount of time or money you spend on gambling from people close to you?
Have you ever felt anxious, irritable, or low when you were unable to gamble?
Have you ever returned to gambling after a loss with the intention of winning back what you lost?
Has gambling ever caused significant disruption to your work, studies, family life, or daily responsibilities?
Have you tried to cut down or stop gambling and found that you were unable to do so on your own?
Three or more "Yes" answers is a recognised indicator of problem gambling behaviour. This is not a clinical diagnosis, but it is a strong signal that you should use the q999 self-exclusion tool and contact a gambling support organisation. You are not alone — help is available, and taking the first step to acknowledge a problem takes genuine courage.
Get Help
Support Resources
If you feel that gambling is becoming a problem for you or someone close to you, the following support channels are available. All q999 responsible gaming support is free, confidential, and available around the clock.
q999 Player Support
Our responsible gaming team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. Contact us to activate any responsible gaming tool, request a cooling-off period, or discuss concerns about your gaming habits in complete confidence.
[email protected]
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others to recover from a gambling disorder. Meetings are available online and in multiple time zones, making them accessible to players in Bangladesh (BST, UTC+6).
National Council on Problem Gambling
The NCPG operates a 24-hour confidential helpline and online chat service for individuals experiencing gambling-related difficulties. Their trained counsellors can provide guidance on treatment options, self-help strategies, and local support services available to players in South Asia, including Bangladesh.
Talk to Someone You Trust
Sometimes the most important step is simply telling a trusted friend, family member, or religious advisor that gambling has become a concern. In Bangladesh, community and family networks are a powerful source of support. You do not have to address this alone — reaching out to someone close to you is a sign of strength, not weakness.
Core Principles
The q999 Responsible Gaming Charter
Six commitments that guide how q999 approaches player protection across every aspect of the platform.
q999 enforces a hard 21+ age requirement with multi-step verification at registration and KYC. No player under 21 may access betting, gaming, or deposit features under any circumstances.
Every responsible gaming tool — deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — is available to all players at no charge, with no waiting period to activate a restriction.
q999 does not send bonus offers, promotional emails, or re-engagement messages to any player who has activated a cooling-off period or self-exclusion. Marketing suppression is applied automatically the moment a restriction is activated.
All responsible gaming requests and support conversations are handled with strict confidentiality. No details of a player's self-exclusion or support interactions are shared with third parties except where required by applicable law or licence conditions.
Every player can access a full record of their deposits, withdrawals, bets, and gaming activity from their Account dashboard at any time. Transparency about spending is a foundational element of responsible gaming at q999.
q999 regularly publishes responsible gaming guidance, self-assessment tools, and awareness content for the Bangladesh market. We believe that informed players make safer decisions, and we are committed to keeping that information accessible and up to date.
Play Smart, Play Safe
Enjoy q999 Responsibly
When gambling stays fun and within your limits, q999 has a full range of cricket betting, live casino, slots, and fishing games waiting for you. Explore our platform with confidence — your wellbeing comes first.